What We Collect and Why We Collect It
When you register, we collect your name, contact details and account credentials. Every time you fund your account through bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — not to share it, but to verify your deposit, process withdrawals and keep
-
1
your account history accurate. We also collect device identifiers, IP address and session logs so we can detect unauthorised access and keep your account secure. If you contact our support team, that conversation is stored to help us resolve follow-up queries faster. We do not sell
-
2
your personal data to third parties for marketing. Data shared with payment processors — including the mobile wallet networks you use — is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are held for the
-
3
period required under applicable financial rules in your jurisdiction, while session logs are pruned on a rolling schedule. You can request a copy of the data we hold on your account at any time by writing to our support channel. Availability of this platform and the
-
4
data rights that apply to you depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.